Product Quality Information
Contact Quality Assurance
Renee Shutters, Quality Engineering Manager
Toll Free:800-825-5575 x 2427
Fax: 814-723-8366
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Quality Assurance Information
Our Quality Assurance team works diligently to meet and exceed the high-quality standards that our customers demand. Our Quality Assurance process begins during the product development stage and doesn't stop—we continually test throughout the manufacturing process.
Frequently Asked Product Safety Questions
Do your products contain BPA?
No, our products that have food contact surfaces do not contain BPA.
Polypropylene, #5 plastic, has been our main plastic material since we started in 1960. Polypropylene has never contained BPA.
We also use plastic #1, #2 and #6 in our core line products. These plastics have also never contained BPA.
Do your products contain Triclosan?
Our products do not contain Triclosan.
Triclosan is a chemical that is added to a wide variety of products that inhibits bacterial growth. There have been concerns about the safety of Triclosan in cosmetics and food contact products.
For more information visit The Mayo Clinic website: "Triclosan: Is it safe?"
Are your products dishwasher or microwave safe?
Each of our products is quality tested to ensure its integrity while being washed in the dishwasher or heated through the microwave.
Most of our core-line products are made with #5 plastic which is dishwasher and microwave safe. Most of our products will say "Hand wash only" if they are not dishwasher or microwave safe.
#1 Plastic: PET Plastic is handwash only and is not microwave safe
#2 Plastic: HDPE Plastic is dishwasher safe and microwave safe
#5 Plastic: Polypropylene Plastic is dishwasher safe and microwave safe
#6 Plastic: Polystyrene Plastic is handwash only and is not microwave safe.
Our Stainless Products are hand wash only with no submersion and are not microwave safe.
What type of plastic are your products made of?
Your product should have a plastic material symbol on the bottom that says what type of number plastic the cup is made out of. Below is a guideline to different plastic types and the plastic they represent.
#1 Plastic: PET
#2 Plastic: HDPE
#5 Plastic: Polypropylene
#6 Plastic: Polystyrene*
For more information about plastic types visit The Daily Green website: What Do Recycling Symbols on Plastics Mean?
*The polystyrene we use does not contain BPA and it has been tested for FDA extraction to confirm it meets all requirements for styrene.
What is ASI Certification?
"ASI" stands for The American Sanitation Institute. ASI Certification provides proof of our quality assurance processes through their independent Food Safety Audit. Our most recent ASI audit graded us as "Excellent" in food safety standards quality.
ASI performs on-site inspections to verify that our manufacturing practices don't introduce contaminates into our products. They perform the audits at all manufacturing locations including our import manufacturing location.
Inspectors check our Quality Systems, Pest Control Systems, Operational Systems, Maintenance Systems, Cleaning Programs, Security Systems and our ability to do a Mock Recall during the audit.